Emily W. Thompson

Emily W. Thompson, Ph.D.


Twitter: @DrEmilyT


Ph.D. (Major: Educational Technology)
Dissertation: Adult Learner Participation in Computer-Mediated Communication: Performance, Satisfaction, and Reasons for Participation
Mary Lou Fulton College of Education, Arizona State University,
Tempe, AZ


M.Ed. (Major: Educational Media & Computers)
Thesis Project: Japanese Internment in Arizona (Computer-Based Training)
Mary Lou Fulton College of Education, Arizona State University,
Tempe, AZ


B.A. (Major: English; Minor: History)
College of Liberal Arts, University of New Orleans,
New Orleans, LA

Professional Experience
2009 – Present
Manager of Instructional Technology
Terry College of Business, The University of Georgia
  • Manage team of 3 full-time and 1 part-time staff.
  • Research classroom innovations to enhance student learning.
  • Conduct needs assessments and propose Student Technology Fee plans to stakeholder committee.
  • Upon committee approval, manage and implement yearly Student Technology Fee purchases and implementation (A/V components, lab computers, instructional technology used for teaching).
  • Support awareness, adoption, training, and troubleshooting of Learning Management System (LMS) across 140+ faculty in the college.
  • Represent College on LMS replacement committee, selecting new LMS and then planning migration from Blackboard Vista to Desire2Learn.
  • Chair College committee on online program efforts.
  • Recommend instructional design best practices to improve student learning and satisfaction.
  • Recommend usability best practices to maximize faculty efficiency in classroom management tasks.
  • Produce written guidelines, requirements, and training documentation for course delivery and learning management systems.
2003 – 2009
Assistant Director
W. P. Carey MBA – Online Program, Arizona State University
  • Led program improvements based on formative evaluations. Coordinated faculty, staff, students, and vendors to ensure successful launch and delivery of online courses.
  • Managed student services team. Hired new staff to support enrollment growth.
  • Supported and maintained student graduation rate of 95% or higher.
  • Managed and resolved escalated academic issues across up to 375 students at any one time (counseling both students and faculty on academic integrity and academic performance issues).
  • Developed marketing messages and administrative support structure for new programs (such as dual degree program offerings). Led program-level marketing efforts with web marketing vendors and provide input on associated creative. Participated in web site content production and review.
  • Produced research reports on web statistics and multi-year marketing survey data to guide web-based marketing efforts. Produced written guidelines, requirements, and training documentation for course delivery and learning management systems.
  • Conducted face-to-face training of adult learners and teaching faculty.

1998 – 2003

Technology Support Analyst Senior
W. P. Carey School of Business Information Technology, Arizona State University
  • Facilitated expansion of online program, managed team of developers, designed and developed web sites, created planning and design documentation for open enrollment MBA Online Program.
  • Developed planning documentation, course model, and technical requirements for the corporate “ASU MBA Online Program,” the first online degree program offered at ASU; managed implementation including interface design, content production, structure, and deployment; provided training for corporate-sponsored cohorts.
  • Researched, tested, and implemented web technologies to enhance existing online course material; led standardization of over 200 course web sites; streamlined online course design and development processes.
1997 – 1999 (Part-Time)

Instructional Design & Development Consulting for American Cancer Society (AZ), Nalco Chemical Company (IL), Presbytery of Chicago (IL), Presbytery of the Western Reserve (IL)

  • Conducted needs assessments, created proposals, negotiated contracts, and created web sites or computer-based training, depending on need.

1995 – 1998

Library Specialist
Arizona Historical Foundation, Arizona State University
  • Initiated, planned, created, maintained, and promoted web site; provided detailed reference service to wide variety of patrons ranging from students to media; developed instructional and collection guides.


Proofreader (full-time seasonal position)
Academic & Administrative Documents, Arizona State University
  • Proofread and edited technical and academic content for ASU student catalogs; selected photographs to complement content of ASU student catalogs
Teaching Experience
Spring 2004 – Spring 2009 Instructor
Introduction to Learning Technology
W. P. Carey MBA – Online Program, Arizona State University
  • Developed, taught, and graded a two-hour lecture and lab training session to incoming MBA students.
  • Ten sessions delivered to 650 students with sections ranging in size from 50 to 100 students each.
  • Evaluations available upon request.
Fall 1997

Mary Lou Fulton College of Education, Arizona State University

  • Co-taught graduate level "EMC 598: Introduction to Authorware" course; developed objectives, assignments, and assessment instruments for course; administered and led all technical portions of the course (lectures and labs)—over 75% of class time.
  • Thompson, E. W., & Savenye, W. C. (2007). Adult learner participation in an online degree program. Refereed paper presented at the 2007 Annual Meeting of the American Educational Research Association, Chicago, IL.
Academic Service
Professional Memberships
Professional Development
  • 1993—The Ninth Annual Catherine Barragy Mackin Memorial Prize Presented to Emily Van Camp for Her Essay "'Nature Has No Supernatural & Dissolves: Imagination is Eternity': Blake's Concept of Nature" Written for Dr. Peter Schock, University of New Orleans
  • 1991—National Merit Scholar; Patrick F. Taylor Scholarship, University of New Orleans

Last Updated 7/19/2012